Reference is made to the letter “Suggestions to improve passengers’ experience at CJIA” by Shazaam Ally and published in the Stabroek News on Sunday 18 Aug 2019.
We wish to thank the letter writer for these useful suggestions.
Online and self-Check-In processes are currently available for departing passengers. Recently a new contract was signed for the upgrade of our Common Use Terminal Systems. This project will see the introduction of additional check-in counters as well as four (4) self-check-in kiosks. These features will significantly reduce passenger check-in queuing times.
Also, the Airport Corporation is in the process of procuring an Inline Baggage Handling System. This system will comprise a high-resolution Computer Tomography Explosive Trace Detection Machine which will be used to screen passenger checked luggage. This new system will automatically identify anomalies and send those bags for secondary screening. This new equipment will see higher baggage throughput rates and will further reduce the time passengers spend before clearing security.
Similarly, we are in the process of acquiring several modern Walk Through Metal Detectors and Hand Luggage Scanners for the various access control points.
The recommendation regarding the migration of completion of arrivals and departure records from a paper-based system to an online system is currently being pursued.
The Airport Corporation is also working closely with the Ministry of Citizenship to implement the Automated Immigration Clearance Systems. This new system will allow for qualifying arriving passengers to self-process and clear immigration upon arrival into the country.
Other projects the airport will embark upon to improve the passenger experience include more choices in food and beverage as well as duty-free shopping.
We remain committed to improving the passenger experience and will continue to work closely with our stakeholders and airport users to ensure this is accomplished.
Once again, we appreciate the recommendations made and would like to thank the author of the letter.
Management of CJIAC
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