… makes amends with compensation
Many stranded Dynamic Airways passengers were scheduled to return to Guyana yesterday evening after the company organized alternate transportation with another one of its carriers.
The airline which commenced local service last Thursday experienced problems at New York’s JFK International Airport when it made its maiden flight from Guyana.
Several technical issues, which involved the plane not having a gate position, saw it being grounded by airport officials who refused to give the green light for the flight to make its Sunday return trip to Guyana.
The airline thus made arrangements for passengers to leave the United States via another airport and has offered customers a $200 voucher for future flights on the carrier.
The airline had stated that due to temporary technical issues experienced in operating from JFK Airport and due to very limited amount of seats available on other airlines, to take passengers to their final destination, alternative transportation was organized.
It was pointed out also that, “$200 vouchers for future travel on Dynamic Airways will be given to all the passengers as compensation for the inconvenience caused by the change.”
According to the company, passengers were taken to the Atlantic City International Airport from where they departed.
Transportation was also provided to convey them to the airport, no charges attached.
Dynamic and Roraima Airways, the local ground handling firm for the airline apologised for the delay and interruption in flight services between Guyana and John F. Kennedy Airport. They said that they encountered administrative challenges at the JFK International Airport which they were working to resolve.
Roraima’s head, Gerry Gouviea had told media personnel that their challenges were specifically related to the ground handling service in New York.
Kaieteur News understands that the airline had experienced difficulty even before it made its first flight to Guyana since the ground handling company over there was fired for allegedly placing untagged bags on the aircraft.
But this did not stop authorities from delaying the plane which arrived in Guyana several hours behind schedule.
The airline however tried to make arrangements for its return flight from Guyana, but it is understood that on its arrival to JFK, it had no terminal to park nor did it have a handling crew.
One passenger who had spoken with this publication last Friday said it seemed as if security agencies and airport personnel were waiting for Dynamic Airways passengers since they were greeted with sniffer dogs, while the majority of persons went through intense security searches and questioning.
Gouveia reaffirmed however that Dynamic is committed to the Guyanese public.
He explained that the glitches with the inaugural flight were unforeseen, but this should not in any way question the company’s commitment.
The New York originating flight is expected to be up and running shortly, the airline said.
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