Latest update May 12th, 2024 12:59 AM
Feb 20, 2020 Letters
DEAR EDITOR,
It is with continued disregard and a sense of betrayal that I pen this letter.
Allow me to refer to the most recent challenges that customers of the Trinidadian-owned Republic Bank are now being burdened with. This Bank, which so frequently gives the impression that it has no respect or consideration for the Guyanese people, has once again blundered.
Recently, customers had taken to social media to announce that monies have mysteriously vanished from their accounts. And if that isn’t terrible enough, when some persons made inquiries at the Bank, they were informed that the deductions were as a result of online purchases, although many persons have never purchased a single item online.
Following the social media rant, Republic Bank, with much skepticism I would assume, decided to release a public notice. The notice indicated that during the period November 4 to December 31, 2019, transactions conducted online and via other banks’ point-of-sale terminals and ATMs were not processed.
This entire situation begs the question: why weren’t customers immediately informed via a similar notice about this glitch in the banking system? In my opinion – and I am quite positive that my fellow Guyanese share the same sentiments – had Republic Bank duly notified customers of the situation, much annoyance, confusion and inconvenience would have been avoided.
It appears to be Republic Bank’s modus operandi in treating the people of this country with great disregard. In the future, the bank ought to consider how such ‘back to front’ actions will affect its customers.
T.C. Graham
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