GTT responded after I complained in the press

Mar 06, 2023 Letters

Dear Editor

Kaieteur News – As long as I can recall, I’ve strongly supported local and strongly defender my choice against those opposing, especially against certain imported stuff. Regardless of what everyone is saying about the various energy drinks available, I’m yet to taste one. My choices of drinks are from Banks DIH and DDL, and my favourite being the local lemonade, even though many saying various negative things about it. I’ve similar views regarding local companies and products, and whilst I support local, along the line, I’ve periodically encountered problems which cause me to pen my opinion of them either advising against using or with the intention of improvement.

Editor, my recent experience with GTT caused me to vent my anger via the newspapers after repeatedly trying to resolve the issue by numerous phone calls. The very day my missive was printed, various staff called to rectify the situation and within two days, it got rectified even though I am not completely supportive of the methods used. GTT has serious issues with their various methods with regard to dealing with customers and in my opinion, they are holding consumers at ransom, but regardless, I strongly support them and advise many to use their service after evaluating similar services provided by others. As a matter of fact, Dwayne Thom came to me seeking advice and I instructed him to take the GTT Fibre service, and two months later, he is one of the lucky winners of a car from their recent promotion, with that being first time for him using any service from GTT. Over one month after, he received his car, and to date, he cannot receive his number plate and documents that were supposed to be provided by the auto sales company. Is that normal? I would like to thank the PR for GTT Ms. Jasmine Harris and the staff for their assistance with my situation, but  I am are still concerned about other customers who facing other issues and not being able to get it sorted out, especially using the means I did. There are many issues that could be resolved easily, but I cannot understand why they aren’t. Management should really address these lapses, instead of the company losing customers and deterring potential customers.

Regards
Sahadeo Bates