Oct 19, 2020 Letters
Please allow me space to draw your attention to what, to my mind, is becoming a disturbing situation. This is the third time in the last four months that my gaff a lot plan has expired in less that a week of my replenishing my account with $6,100 that should last for four weeks. Editor, I have been using this plan since it’s inception without incident until now.
On the first occasion, I just thought that something went wrong. However, on the second occasion, if my memory serves me correctly that was in July of this year, I made a complaint to GTT via their customer service number and they promised faithfully to investigate the matter and get back to me AFTER taking a lot of information. I’m still waiting. Lo’ and behold the same thing happened again on October 14. Again I made a complaint via the same medium, as usual the young lady was very nice. She assured me that her supervisor will contact me in twenty minutes and I should not replenish my account before she makes contact with me.
Editor, I am still waiting. Please, something stinks here.
Penelope Layne Lewis
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