GT&T will now be forced to get its act together

Oct 10, 2020 Letters

DEAR EDITOR,

Kaieteur News – At last the liberalising in the communications sector in Guyana is an old wish come through for me and the time for GT&T to take their knees off the necks of their greatly dissatisfied customers’ necks. GT&T is the worst utility provider in the country and hereunder is the reason for my comment.
At the end of March 2020 I was billed $19,800 by GT&T for my Blaze account #22057029. This amount they claimed was due to me not shutting down my DSL service after the installation of the Blaze therefore I was charged for the month. I agreed and paid the bill in full.
About 3:00pm on Saturday April 11, 2020 my Blaze connection was disconnected and to date October 11, 2020 is still disconnected. I had visited GT&T after receiving an electronic bill for the sum of $13,000.On checking it was discovered that the entire $19,000 was paid into the DSL bill. I then pointed out that my $19,000 was in the coffers of GT&T and they needed to make the necessary arrangements for my re connection. I was then informed that I only have to pay $2,700 and all will be well. I paid that sum also only to be told after by another customer representative that the sum is $$1,300 dollars and given a royal runaround at the same time. My account should not have been disconnected in the first place due to my full payment of both accounts. I have been spending a large amount of money by purchasing mobile internet. There is one option legally for me and I have already began that process. It’s time to raise the bar and GT&T will now be forced to get their act together. No tears from me on that one.

Orin Major

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