The letters to the Editor column offer a channel to the citizenry to express their views on profound issues relevant to society, from politics to sports, arts, culture and a chance for individuals to express their personal grievance on situations where they felt they were or are treated unjustly by Governing authority or public and private institutions. The latter category (the aggrieved) often receive redress or solidarity after their stories are published in the letters column. With the amount of falsehood (lies, deception, exaggerating, etc) that emanates from politicians and authorities in general, which the regular journalists are required to cover or report on, in the news, as demanded by the ethics of the profession, readers generally gravitate to the letters column. I am convinced that the letters column is the most read column in the papers – save except, for probably bankers.
Despite so many letters being written in the papers by disgruntled customers of Republic Bank, nothing has been done by the Bank’s management to ease the agony of its customers who are forced to spend hours standing in a line to get a transaction done.
I was at the Diamond branch on Friday 6th December from 1.10 pm. I counted 25 persons ahead of me and it took me two hours to get to a teller because the Bank’s management continues to offer two tellers while there is counter place for five. During those two agonising hours, occasionally I would look back at the faces in the line. I saw no smiling faces, the countenances on the faces were reminiscent of scenes from a refugee camp or a funeral. It seems the letters column has failed to inspire the management or owners of the bank to employ more tellers to serve customers expeditiously.
I wonder if this is their mode of action in other countries or is this an extension of disdain meted out to Guyanese when they travel to the Bank’s Country of origin.
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