Latest update April 24th, 2024 12:59 AM
Jan 23, 2019 Letters
I should be grateful if you could publish this letter so that through this medium GT&T could deliberate on my complaint, for using the company’s customer service facility is an exercise in futility.
Since October last year I have been subscribing to GT&T Flame Plan on its Blaze internet service. Prior to this I was on the DSL Gold Plan for almost a decade.
On both plans (DSL Gold & Blaze Flame), up until two weeks ago, I was able, without any hindrance, to remotely view the images from the surveillance cameras at my home via either my phone or tablet. Unable to view the images, I solicited the help of an independent IT technician who verified that GT&T has blocked the port that was enabling the viewing of the images.
On January 21, 2019 at about 8.30 am I called the company’s customer service on number 097 and spoke with one Susan, who after a while informed me that her supervisor has advised her to inform me that I would have to upgrade my Blaze Flame plan to the Inferno before I could remotely access the cameras images, since the viewing requires a higher bandwidth.
I immediately objected to the supervisor’s advice. My contention is that with the previous DSL Gold plan that had a bandwidth of maximum 10 mbps and the Blaze Flame, which I currently have, with maximum bandwidth of 20 mbps, I effectively have been accessing the images, for if the bandwidth on both of these plans were inadequate I would not have been able to view the images.
I could only conclude that GT&T has deliberately disabled the system, not for the inadequacy of the bandwidth, but to force the consuming public who wishes to access the service as I do to unnecessarily upgrade to a higher and more expensive service. This is not right; it’s akin to extortion.
I have yesterday officially lodged this complaint with the Public Utilities Commission and will also be approaching the Consumers Association.
For security and confidential reason, I have refrained from publishing the particulars of my account.
Yours faithfully
Frustrated Customer
LISTEN HOW JAGDEO WILL MAKE ALL GUYANESE RICH!!!
Apr 24, 2024
Round 2 GFF Women’s League Division One Kaieteur Sports – The Guyana Police Force FC on Saturday last demolished Pakuri Jaguars FC with a 17 – 0 goal blitz at the Guyana Football...Kaieteur News – Just recently, the PPC determined that it does not have the authority to vitiate a contract which was... more
By Sir Ronald Sanders Waterfalls Magazine – On April 10, the Permanent Council of the Organization of American States... more
Freedom of speech is our core value at Kaieteur News. If the letter/e-mail you sent was not published, and you believe that its contents were not libellous, let us know, please contact us by phone or email.
Feel free to send us your comments and/or criticisms.
Contact: 624-6456; 225-8452; 225-8458; 225-8463; 225-8465; 225-8473 or 225-8491.
Or by Email: [email protected] / [email protected]