It is with deep anger that I write to you about the behaviour of GTT. I do hope that it can be carried to express our deep frustration. This company came here in the 90s when Guyana wanted investors to take over from its struggling state-owned telecoms company.
We have seen development. But in recent years, it appears that this company is taking advantage of the people of Guyana. It was reported in your newspaper last year that GTT has been given a mandate to install 300 landlines every three months.
GTT, owned by US’ ATN, has been raking in millions of dollars every year and there is the impression that the Public Utilities Commission (PUC), both the previous one and the current one, have a tolerant attitude.
We have been given “Emagine,” which was said to be the fastest internet. Many days, consumers are complaining of poor service.
When you call GTT’s Customers’ Service, you get the royal runaround. You are told to unplug boxes, reset it and the works. When that does not work, GTT workers then admit there seems to be a problem.
At Diamond, we are struggling. On Friday, Mash Day, we had no internet for the Gold package (about $10,000 monthly). After calling GTT whole day and plugging out, the service came on back at midnight. It is happening every week now. People are fed up with calling GTT.
GTT arrogantly does not have one notice or explanation what is happening. It seems to have the blessings of the PUC.
I was happy when the new PUC was appointed. But it appears that GTT has a guardian angel. GTT is fighting this administration tooth and nail to get some concessions.
Yet, it is this same company that failed to live up to its commitment to the Guyanese people. It is this same company which failed to install services to all Guyana, more than 25 years later after entering Guyana.
This is a disrespectful company which used its monies, according to claims of consumers’ representative, to bring a submarine fiber cable, to Guyana yet the company that owns it is not GTT. GTT has to pay that company and it is a charge to GTT. As a result, the shareholders of GTT are not receiving their share from this unpalatable and unacceptable situation.
In addition to the crappy internet service that we are forced to pay for, GTT has now introduced “Blaze”, a service it claims is four or five times faster than Emagine is offering.
As a consumer, why am I paying $10,000 per month for a gold package when GTT is introducing an $11,000 service that is four times my speed?
Is this legal? Where is the PUC? Where are the consumers’ representatives?
Further, it would be instructional for Guyana to know or for an investigation to be done to determine how much monies GTT is taking out of Guyana every month.
When you match their profits, which are double digits in terms of percentage, with what investments they were supposed to carry out, a story will be told- a shocking story.
In all I have said, the bottom line is that GTT has voided its contract by failing to live up to its commitment and under-reporting its revenues.
It is clear that this company is taking advantage of the people of Guyana. The customers’ service sucks and nobody can take the negotiations seriously on an exit from a monopoly situation to a liberalised one.
No amount of sponsorship would take away from their crappy service.
An upset customer who is willing to fight GTT
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