In response to a letter published in your daily newspapers on Sunday, February 11, 2018 captioned “Stop disrespecting water consumers in Region 5” by Mr. Harry Gill (PPP Member of Parliament), I would like to issue the following statement to rebut the allegations regarding the general water situation in Region 5 and water stoppages at the Cotton Water Treatment Plant over the last two years
Raw Water to the Cotton Tree Water Treatment plant is sourced from Rosignol Well Station, which operates on a 24-hour basis using electricity provided by the Guyana Power Light (GPL) and a standby generator, equipped with an automatic changeover switch, in an effort to negate any unplanned stoppages due to power supply issues.
Last Saturday (February 10, 2018), the period of stoppage which Mr. Gill referred to, was an isolated case, and this was due to an unbalanced voltage supply from GPL to the Rosignol well station.
At the time of my response to his letter, that issue is still to be resolved by GPL, as we continue to operate on the standby generator. The changeover switch that was put in place to start the generator only reacts when there is a power outage and high or low voltage condition, and neither occurred at the time.
Mr. Gill’s assessment of the situation is void of facts and seems to be hinged on this isolated incident, which was beyond the control of the water utility. He also has the phone number of the GWI Regional Manager who is usually in contact with him on GWI matters, and whom he could have contacted for additional information.
Please note, there is a continuous supply of water to the communities supplied by the Cotton Tree Water Treatment plant from 4 am to 9 pm daily, with maximum demand pressure supplied between the hours of 5 am and 12 pm and from 3 pm to 9 pm.
Off peak periods are used to facilitate the cleaning of the filters, which is a necessary part of the operation and boosting the system for the next peak operation. GWI is also currently working to increase water supplies to the treatment plant in an effort to move to 24-hour supply at this facility.
The management of GWI, Region 5 can boast of remarkable improvements in water quality, level of service, improved coverage and the continuity of supply across the Region, as we strive to meet the needs of our customers in every zone.
Below is a list of achievements and accomplishments that have benefitted the Region over the past 2 years:
G.W.I continues to partner with all communities in the Region and welcomes comments that are factual, unbiased and free from any ulterior motive, as we continuously seek to improve the service provided to all.
Mr. Garfield Archibald
GWI Regional Manager (ag). – Region No. 5
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