GTT frustrates potential customer

Feb 14, 2018 News

A pregnant customer of Guyana Telephone and Telegraph Company is in state of bewilderment over to a lack of urgency and haphazard service offered to her by GTT.
The customer is alleging that she approached the GTT Beterverwagting branch for a form to apply for a landline phone and was told by the customer services that there was no form available at the time.
The woman said that it took about two weeks before forms were available.
She alleged that after receiving a form in October 2016, she applied for her landline phone and paid for it on December 18, 2017. A number was then given to her and she was told that within the next 21 working days her landline phone would be installed.
That time passed since January 19, 2018 and no installation has been done.
The customer is claiming that she called several times after the 19^th of January and was told that the technicians have to deal with it.
Recently, on February 3, she received a phone call from a landline 256-0309 while she was in church and the person on the landline said that he was a GTT technician and that his team was coming to install her phone.
She retorted that they promised to call the day before they planned to come, since she works during the day and no one is at home. This, she said, was not done, so she had no time to make any alternative plans to accommodate them or to set a mutual time or date.
She then claimed that she suggested that they could come on February 4, last, and they claimed to have made a note of it, but they did not show up or call.
She explained that this was conveyed to the technicians and the customer service representative but ever since Saturday, she has not received any other call from GTT. She said the last call she made was on February 7, last, and was told by the customer service representative that there is no installation date on the application and there is nothing more that they can help her with.
According to this customer, she is in dire need of her phone because she is living far away from family, has no immediate neighbours, and is six months pregnant, she also said that she is preparing for the possibility of 7 months delivery and needs to have her landline phone in case she has no credit in her cellular.
Once the phone is installed, she supposes it will also help her in getting Wi-Fi access.

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