– hopes to continue trend of collaboration with customers
In order to cater to its 500 odd customer base in Bartica, Macorp yesterday officially
introduced its new Fifth Avenue location in the Region Seven town.
The new location which will offer much more improved services than was previously offered at a location at First Avenue Bartica is being utilised at a rented cost of US$4,000 per month. This is according to the company’s Parts Manager, Asif Sahid.
This cost, based on the disclosures from top managers of the company, is a small price to pay to satisfy the needs of the company’s ever increasing customers.
At a ceremony to introduce the new location yesterday, Sahid said that the facility will offer its regular supply of Caterpillar parts.
He said the need for the new facility became evident after there was an increased demand for an expanded inventory.
The current location has a three-man staff – an administrator, a finance clerk and a warehouse processor – managing its day to day operations with Sahid having the overall responsibility for its efficient management. He, as Parts Manager, also has oversight of the other Macorp locations at Providence, East Bank Demerara, and Port Kaituma.
Speaking at the ceremony yesterday too was the company’s General Manager, Mr. Jorge Medina, who noted that Macorp operates in such a way that it works closely with its customers, not only to provide advice, but all the necessary facilities to ensure the success of their businesses. Equipment such as excavators sold by Macorp is utilized in a number of sectors particularly mining and agriculture.
And according to Medina “customers’ success is our success as well. The day that we don’t have a customer who has success that day, we are not meeting our mission.”
As part of its close collaboration with customers too, Medina said that Macorp has gone beyond
merely supplying equipment and offering advice but “we now have a system that we call ‘Equipment Management Solution’ where we have the customers collect all the information from equipment….how the equipment is operating, how the equipment is performing and with that information, we can find out how the operators are doing their jobs and in which areas we can improve productivity of the equipment.”
With such information, Medina told the gathering of mostly business personalities, that Macorp can ensure that information can be accessed from any part of the world as advantage is taken of satellite services. “That is the kind of solution that we supply and that is the idea; to work together through a very good communication channel with our customers,” added Medina.
Medina noted that Macorp’s equipment have the capability to function in both good and bad conditions. “Our equipment have been proven to work in the worse of conditions,” he confidently added.
Describing the ceremony yesterday as a very joyful occasion, Product Support Manager, Guillermo Escarraga, pointed out that “we are not only celebrating the opening of our new branch in Bartica, but we are also celebrating one year of our branch in Port Kaituma.”
The Port Kaituma branch, according to him, has been a tremendous success for Macorp. He reflected that it was one year ago Macorp headed to Port Kaituma with a vision to work with its customers to provide the kind of support that they demand. The forthcoming response he disclosed was overwhelming. “This type of response has put us in a position of the highest commitment to our customers in general; this is the type of response that we are giving today to our customers in Bartica. We hear their plight, we know what conditions our customers face every day, we know the burdens and the challenges that our customers go through in order to be successful and we want to be their partners.”
According to Escarraga, Macorp’s efforts to support its customers are a clear signal that it strongly believes in the development of the mining industry and the economy as a whole. As such, he noted that “we won’t hesitate to continue making investments because we believe that their success is going to be ours. Today we are telling our customers to remain confident that we will be with you no matter what…”
The ceremony was graced by Minister of Housing and Water, Irfaan Ali, and Minister of Labour, Dr. Nanda Gopaul – both of whom lauded the work of Macorp to support the economy.
Ali, who was tasked with delivering the feature address, noted that Dr. Gopaul’s presence was spurred by the fact that Macorp is a strategic partner of the Labour Ministry, as it provides employment for numerous graduates and trainees that are churned out by the said Ministry.
He also spoke of another programme spearheaded by Macorp in Bartica that will in a short while, graduate a number of operators who will be facilitated with jobs as a result of “investments like these.”
Alluding to what he termed the “vibrancy of the economy in Bartica” Minister Ali said that the Ministry of Labour is currently looking to expand training at the National Board of Industrial Training for young people in the Bartica locale.
Macorp has been operating in Bartica for the past decade and according Macorp’s Sales Manager, Lyndon Bentick, “10 years and we are still here it means that we are doing things the right way; it means we are here to stay…if we weren’t welcome in Bartica we would have had to leave a long time ago. We would not have been here if it wasn’t for our customers; our customers in Bartica kept us here,” asserted Bentick.
He is hopeful that with its expansion Macorp will become more of a household name.
Following several speeches and a ceremonial ribbon cutting, top management officials treated those gathered at the ceremony to a tour of the new facility.
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