GTT’s “blaze” failed to blaze for continuous days

Aug 08, 2017 Letters

Dear Editor,
It is with disappointment and dissatisfaction that I write this letter and ask that it be published in your newspaper. Once again, the customer service & satisfaction sector in this country is failing each and every Guyanese day after day. One such company with no satisfactory customer service is GTT. I have been a loyal customer of GTT for many years and it’s astonishing the type of service that is received for being loyal.
GTT has recently launched their “blaze.” In doing this, they have inconvenienced every household with DSL & landline services within the Eccles area with systems completely shut down from July 16 to July 18, 2017. Although most people in the area were restored services in the early morning of July 18, my household along with others were left without service right up until Monday, August 7
I have called and filed a report with GTT and have been following up on the status of my service daily. Here are some issues that I have been facing daily with GTT:
1) Their supervisors are too busy to take customer calls
2) Their technicians are roaming my area every single day but my issue is apparently not important
3) Their customer service representatives are blatantly rude,
4) When one uses their Facebook page to file a public complaint, they automatically block you from further engagement.
It is frustrating that two weeks later, no technician has yet been assigned to handle my issue and resolve it. GTT expects customers to pay their bills on time and we do. Shouldn’t we expect prompt and reliable service for our money?
People in this country work hard for their money and they expect that companies which bill them to show some respect. And I speak on behalf of all those in the country who have had to wait more than a month to get their landline & DSL issues resolved. In closing, the telecommunications sector, including GTT, leaves much to be desired. Their service is poor and they are failing this country. I just have one question for the big wigs at GTT; how does one operate in the 21st century without Internet services?
Darshini Balac

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