Dear Mr. Editor
It is with much disappointment that I share this harrowing experience. I visited Republic Bank, Camp Street, recently just before midday and was horrified at the huge crowd that was there awaiting service. I soon learnt that although there were fifteen wickets only nine were manned at the time.
Whilst waiting, I did a survey and observed that there were forty-two cameras hanging over the tellers’ serving members of the public.
One section which had fifteen wickets, there were twenty two cameras, the other had ten cameras covering seven wickets, and yet again the other had ten over seven wickets.
A few years ago six staff members were dismissed after $8,000,000 disappeared from RBL- Guyoil ATM in Kitty. I immediately wondered if it was by this or similar means that the culprit/s accessed the password/s to infiltrate the security system at that ATM. Of course, no one has ever been held responsible for that crime.
I also wondered if the young people at their wickets were conscious of the fact that persons can pick up the passwords to their systems via these cameras. Upon enquiring from the staff that attended to me, she said that it never crossed her mind.
The following day at the same hour, I visited NBS and they had eleven wickets of which nine were manned. Within twenty-five minutes I was able to transact my business and leave.
I also noted one solitary camera over all eleven wickets which translate into managements trust in their employees’ integrity.
It will be good if RBL can stop focusing on the billion-plus profits they declare, and invest in their external and internal customer needs.
An RBL Customer