EZJet Airlines encountering delays at checking in
- company losing money to refund passengers who miss connecting flights
While flight operations for the EZjet airlines, operated by Dynamic Airways, has thus far proven to be successful after commencing flights to Guyana on December 16, 2011, the airline is still encountering some problems that lead to flight delays at the Cheddi Jagan International Airport (CJIA).
The airline’s Operations Manager, Rosalinda Rosool, told Kaieteur News that since its establishment in Guyana, both feedback and business have been positive for EZjet. Every month its market continues to expand.
Rosool added that this past month the airline has recorded full flights out of Guyana. However, a major factor that continues to affect EZjet’s services is the checking in time for passengers.
Kaieteur News understands that when passengers arrive too late for check in, this badly affects the arrival time at other airports and causes the company to incur a number of unnecessary expenses.
It was noted that many passengers using the airline have connecting flights and because of such delays they would miss their flights. They hold the airline accountable for the inconvenience thus resulting in EZjet having to refund their money for the connecting flights.
“There are other airlines at CJIA here too that do checking in at the same time as EZJet and there would be a major congestion here. We need to get the aircraft out on time because it costs us a significant amount of money to refund or repay passengers with connecting flights.
“When we miss the time slot allotted to us at the John F. Kennedy (JFK) airport in New York, we can’t land there also and we have to park somewhere else,” Rosool pointed out.
She said that at the CJIA, the staff and Chief Executive Officer (CEO), Ramesh Ghir, have been offering tremendous support to her company and whenever such problems are encountered the CJIA tries to assist.
“Mr. Ghir is very supportive and would try to help in whatever way when we encounter problems such as the delays, but the infrastructure still remains the same. We are looking forward to the airport being up and running with their expansions soon because this will help.”
Rosool also told this newspaper that the EZjet airline has major expansion plans in the near future. These plans will include services being offered to various locations and having larger aircraft travelling to different routes.
EZjet Airline offers flights from JFK to Georgetown five times per week with its B767 aircraft that has the capacity to hold 218 passengers.