Latest update March 29th, 2024 12:59 AM
Apr 15, 2012 News
Following a significant decrease in revenue collection from several communities on the East Coast of Demerara, Guyana Water Incorporated (GWI) has intensified its service disconnection activities.
According to the company, the disconnection zone commences at Ogle and concludes at Mahaica, with special emphasis on Annandale, Unity Mahaica, Helena Number one and two, Buxton, Plaisance, Montrose, Vryheid’s Lust and Oleander Gardens.
Director of Customer Service and Commercial Relations, Earle Aaron, said the company is alarmed by the decrease in revenue from customers on the East Coast.
“We’ve increased our disconnection exercises in over ten (10) communities on the East Coast as a result of the drop in revenue. Customers must understand that for us to continue our operations and improve on the current service it is imperative that they pay for the service which they receive.”
Aaron further revealed that there are a number of customers who have not paid for water in over three (3) years.
“Customers who simply refuse to pay for their service will be the main focus of our current intense disconnection campaign on the East Coast,” stated Aaron. He further emphasised that “disconnection contractors have been instructed to disconnect immediately once the address corresponds with GWI’s disconnection list; no disconnection will be halted at the request of the customer; every effort should be made to pay before the disconnection team arrives.”
“It is imperative that customers understand the importance of paying for their service on time,” Aaron stressed, “it is not our intention to disrupt any customer’s service but we must receive our revenue for the service provided.”
The Customer Service Director further noted that there have been queries from a number of East Coast customers regarding payment locations.
“Some customers have stated that the location of our Bachelor’s Adventure office is not convenient for them to make payments. However we wish to urge customers to utilise our many payment agencies which include Bill Express, Republic Bank, GBTI, Citizens Bank, Scotiabank and all Post Office locations.”
The GWI official also reminded all customers that while the campaign is being intensified on the East Coast of Demerara, defaulting customers countrywide will be disconnected, since the company continues to monitor all of its service areas for non-payment.
THIS IDIOT TELLING GUYANA WE HAVE NO SAY IN THE 50% PROFIT SHARING AGREEMENT WE HAVE WITH EXXON.
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